Frequently asked questions

• How does a balloon flight work?
  

  1. Book your flight date
  Reserve your chosen flight date.

  2. Confirmation
  Our pilots will contact you by phone or SMS before the scheduled flight date. Based on the current weather, they will confirm whether the flight will take place or be canceled.

  – For evening flights: confirmation is sent the same day between 12:00–14:00.

  – For morning flights: confirmation is sent the previous afternoon or evening (no later than 21:00).
  In the confirmation call or SMS you will be given the exact meeting time and take-off location. Please do not arrive earlier than the scheduled meeting time.

  3. Meeting at the launch site
  We’ll meet at the departure point and explain how everything will proceed (where to stand during inflation, when to board the balloon, etc.).

  4. Balloon preparation and take-off
  Inflating the balloon takes about 15–20 minutes. The pilot and crew will prepare everything carefully and check all equipment. If you’re interested, you can take part in the preparation.

  5. The flight
  During the flight you can take photos, wave to people, ask the pilot questions – but above all, enjoy the moment! A typical flight lasts about 60 minutes, but depending on the weather and terrain, it can be shortened or extended by up to 15 minutes. Balloons usually fly between 150–500 meters above ground for the best view of details on the landscape. If you’d like to fly higher and conditions allow, the pilot will gladly take you up.

  6. Balloonist’s baptism and toast
  After landing, you will be “elevated to balloonist nobility” and we’ll toast to your new noble title and safe landing. Ballooning traditions say that anyone flying for the first time is “born again” and therefore must be elevated and granted a new noble title.

  7. Return transport
  At the end, after a successful flight and a glass of champagne, we’ll board the support vehicle and drive you back to the meeting point.

• What to Wear and Bring?
  

  Keep in mind that the entire experience takes place outdoors. Take-off and landing usually happen in a field. The best choice is sporty, darker-colored clothing (it may get dirty) – similar to what you’d wear for a walk in the woods. In general, we recommend long trousers and an extra layer (after sunset, the landing site can cool down quickly). Shoes are crucial: sturdy sports shoes are a must, preferably waterproof. It is strictly forbidden to fly in slip-on shoes (Crocs, flip-flops, sandals) or high heels.
  During the flight, feel free to take photos or videos – there is enough space in the basket for a camera, phone, or small backpack.

• Can Anyone Fly in a Balloon?
  

  NO. The topic of medical fitness is covered in this complete document. If you have any doubts about your health condition, please check it first.

  A few general rules:
  – Every passenger must be in good physical condition, able to climb over the basket edge and stand for the entire duration of the flight. Please also consider the possibility of a harder landing.
  – If a passenger has any of the following conditions, we do not recommend flying: recent surgery, hip problems, knee or back issues, pregnancy.
  – Passengers under the influence of alcohol, narcotics, or psychotropic substances are not permitted to fly. The pilot has the right to exclude any passenger suspected of being under such influence.
  ​​​​​​​– If a passenger boards the basket while concealing their true health condition from the pilot, they assume full responsibility.

  If you have any of the above-mentioned issues, you may transfer your ticket to another person – tickets are transferable. If you do not wish to give the ticket to someone else, please contact our customer service center and we will find a solution for you.

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